This Refund & Cancellation Policy applies to AffiPro subscriptions, campaign funding, and other fees unless a written order form, enterprise agreement, Opportunity-specific terms, or applicable law provides otherwise.
1. Subscription Fees
Paid plans offered through the current in-app checkout are billed in advance monthly and automatically renew monthly until canceled. Any future annual plan or different billing cadence will be identified with its price and term before purchase. Unless required by applicable law or expressly stated otherwise, subscription fees are non-refundable and unused subscription time is not prorated.
Stripe-managed subscriptions can be canceled online in Plan settings. Cancellation normally takes effect at the end of the current billing period. You may continue to use paid features through that period unless your account is suspended or terminated under the Terms. The app displays the scheduled end date after Stripe confirms the cancellation.
AffiPro may, at its discretion, issue a service credit, partial refund, or other accommodation where a material technical failure prevents substantial use of the Services and the issue cannot reasonably be remedied. Any such accommodation does not create a general refund entitlement.
2. Annual Plans
Annual plans are commitments for the selected annual term. Unless required by law or expressly agreed otherwise in writing, canceling an annual plan does not create a right to a prorated refund for the unused portion of the term.
3. Campaign Funding
Campaign funding is separate from subscription fees. Where a Business prepays funds for an Opportunity, AffiPro may apply those funds to approved Creator Earnings, Platform Fees, payment-provider charges, refunds, reversals, disputes, reserves, or other amounts expressly permitted by the campaign terms.
A Business may request a refund of unused campaign funds that are not committed to pending or approved obligations, subject to fraud review, chargeback risk, payment-provider restrictions, outstanding fees, and applicable law. AffiPro may return funds to the original payment method unless another method is legally permitted and agreed.
Funds associated with completed or approved Creator Earnings are not treated as unused campaign funds and are not refundable to the Business except where an Outcome is properly reversed under the applicable campaign rules.
4. Platform and Performance Fees
Platform Fees and performance fees charged on approved Outcomes are earned according to the applicable pricing, campaign, or order terms. Such fees are generally non-refundable after the related Outcome has been approved, except where the Outcome is later reversed due to fraud, duplicate attribution, chargeback, or another valid adjustment under the campaign rules.
5. Failed Payments and Chargebacks
If a payment is reversed, charged back, disputed, returned, or otherwise invalidated, AffiPro may suspend the affected account, recover amounts owed, reverse pending or unpaid credits, or offset amounts against future balances to the extent permitted by law and applicable payment-provider rules.
6. Creator Earnings
Creator Earnings are governed by the applicable Opportunity rules and the AffiPro Terms of Service. Once earnings are approved and available for payout, they are generally not refundable or reversible except for fraud, error, chargeback, duplicate conversion, sanctions/compliance requirements, or another valid basis under the campaign or payment terms.
7. Taxes
Refunds do not necessarily eliminate tax obligations. Users remain responsible for applicable taxes, duties, reporting, and withholding. AffiPro may issue tax forms or request tax information where required.
8. How to Request a Refund
Refund or billing requests should be submitted through the support channel identified in the AffiPro Services or by contacting [email protected]. Include the account email, transaction or invoice number, amount, date, and reason for the request.
AffiPro may request additional information necessary to verify the request. We will review requests within a reasonable period and communicate the decision and any applicable processing timeline.
9. Consumer and Mandatory Rights
Nothing in this Policy limits any refund, cancellation, cooling-off, chargeback, or other mandatory consumer right that cannot lawfully be waived or restricted in the user's jurisdiction.
10. Changes
AffiPro may update this Policy from time to time. Changes will apply prospectively unless otherwise required by law.
11. Contact
AffiPro LLC
1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, USA
Billing / Legal: [email protected]